In this scenario, the use of technology to manage tax effectively is crucial for the tax departments within any mutinational group. But the truth is that there is no software in the market able to act as the “magical solution” to meet all your needs.
Main focus of digital transformation
A. Compliance Strategy: This includes the development of compliance methodologies and the reorganization of units around key taxpayer segments such as large businesses, subject matter experts (SMEs), and individuals
B. Tax technology and infrastructure: To optimize the benefits of tax technologies as well as manage compliance risks and rising future revenues, some tax administrations developed/are developing a strategy to guide the direction of innovations and provide a clear picture of the end-state design of a tax technology infrastructure.
C. Perfomance measurement
D. Tax auditors, often on the go, require secure, reliable, and real-time access to data. Digital technology offers identity management, mobile devices, and apps, data syncing, online and offline working, conferencing, performance management, and automated workflows.
E. Tax agency front-line employees require multi-channel access and mobile search capabilities to manage taxpayer engagements. This can include contact-center, smart portals, emails/scheduling, knowledge-based and enterprise search, case management, and virtual assistants powered by AI.
F. Tax agency back-office personnel can use productivity tools to improve collaboration and offer apps for accounting, refund processing project management, Business Intelligence (BI) dashboards, and reporting. Virtual assistants (powered by AI) can simplify search and help with next-action guidance.
G. Managers can use BI, mobile apps, and eLearning platforms to help with service quality, processing time, backlog, taxpayer satisfaction, budgetary execution, team collaboration, and so on.
Many MNEs already use various finance and accounting software. However, it is unlikely that they cover tax-specific areas such as tax planning, transfer pricing, tax provisioning, tax compliance, and tax controversy. These areas are represented by tax technology solutions that have recently appeared on the market.
However, when it comes to selecting a solution, it appears to be harder than it seems. You might have a general idea of what you need, but how would you like it to be delivered? Let’s say you would like to have a workflow management software package. Would you like to be able to delegate, keep track of projects, send automatic notifications, and perform a review? Or, for instance, let’s say you are looking for a finance analytics software package. What type of extraction would need to be used considering your ERP system? Would like the software to calculate what-if scenarios?
To choose a software package that would suit your needs and facilitate your work, you should answer these and other various questions. Otherwise, you might end up with a useless solution that could even take more of your time instead of saving it.
View our Software Solutions to see what we offer and help you implement for you tax departments.